Privacy Policy

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1. Introduction

NHAKA IT (Pty) Ltd ("NHAKA IT", "we", "our", or "us") respects your privacy and is committed to protecting your Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This Privacy Policy explains how we collect, process, use, disclose, retain, and protect Personal Information obtained through our website, applications, digital platforms, and services. By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

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2. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Physical address
• Billing information
• Identity information where legally required

Technical Information

• IP address
• Browser type
• Device information
• Operating System
• Cookies
• Website usage statistics
• Session information

Business Information

• Project documentation
• Software requirements
• Hosting information
• Domain information
• Technical support records

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3. Purpose of Collection

We process your Personal Information to:

• Provide requested services
• Respond to enquiries
• Manage customer accounts
• Process quotations and invoices
• Improve our services
• Secure our systems
• Comply with legal obligations
• Detect fraud
• Communicate with customers

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4. Legal Basis

We process Personal Information where:

• You have provided consent;
• Processing is necessary to perform a contract;
• Processing is required by law;
• Processing protects legitimate business interests;
• Processing is necessary for legal proceedings.

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5. Cookies

Our website uses cookies and similar technologies. Cookies may be used to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Improve security

Users may disable cookies within their browsers; however, certain website features may not function correctly.

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6. Sharing Information

We do not sell Personal Information. We may disclose information to:

• Hosting providers
• Payment processors
• Cloud service providers
• Software vendors
• Professional advisers
• Law enforcement authorities where legally required

All third parties are required to maintain appropriate confidentiality and security standards.

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7. International Transfers

Where Personal Information is stored or processed outside South Africa, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable law.

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8. Information Security

We implement reasonable technical and organisational measures including:

• SSL encryption
• Firewalls
• Access controls
• Authentication mechanisms
• Secure backups
• Anti-malware protection
• Monitoring and auditing

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9. Data Retention

Personal Information is retained only for as long as:

• Required by law;
• Necessary to fulfil contractual obligations;
• Needed for legitimate business purposes;
• Required for dispute resolution.

Information that is no longer required will be securely deleted or anonymised where appropriate.

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10. Your Rights

Subject to applicable law, you may:

• Request access to your Personal Information;
• Request correction of inaccurate information;
• Request deletion where legally permissible;
• Object to certain processing activities;
• Withdraw consent where processing relies on consent;
• Lodge a complaint with the Information Regulator.

Requests may be submitted using the contact details provided below.

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11. Third-Party Websites

This website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites.

Users access such websites at their own risk.

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12. Children's Privacy

Our services are not intended for persons under the age of 18 without appropriate parental or legal guardian consent.

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13. Data Breaches

Where legally required, affected individuals and the Information Regulator will be notified of qualifying security compromises in accordance with POPIA.

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14. Changes to this Policy

We reserve the right to amend this Privacy Policy at any time.

Updated versions will be published on this website and become effective upon publication.

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15. Limitation of Liability

While NHAKA IT employs reasonable measures to protect information, users acknowledge that:

• Internet communications cannot be guaranteed to be completely secure.
• No security system is immune from compromise.
• NHAKA IT shall not be liable for losses arising from events beyond its reasonable control, including cyberattacks, telecommunications failures, force majeure events, or unlawful acts of third parties, except where liability cannot lawfully be excluded.

Nothing in this Privacy Policy excludes or limits liability where such exclusion is prohibited by South African law.

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16. Contact Information

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Website

nhakait.co.za

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privacy@nhakait.co.za

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Address

Johannesburg, South Africa

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17. Governing Law

This Privacy Policy shall be governed by the laws of the Republic of South Africa.

Any disputes arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the South African courts.